To ensure all our guests enjoy the perfect spa experience, we've created these guidelines to help you make the most of your visit to Sal Spa Luz. Our aim is to maintain a peaceful and relaxing environment while providing exceptional service.

Before Your Visit

Booking & Arrival

• Book your treatment in advance to secure your preferred time

• Arrive 10-15 minutes before your appointment

• Late arrivals may result in reduced treatment time

• Complete your consultation form upon arrival

What to Bring

• Swimwear for wet areas and pool

• Pool shoes/flip-flops required for wet areas

• We provide robes, towels, and amenities

Cancellation Policy

• 24-hour notice required for cancellations

• Less than 24-hour notice: 50% charge applies

• No-shows: Full treatment cost charged

• We understand emergencies and will handle each case with care

During Your Visit

Spa Environment

• Please speak quietly to maintain tranquility

• Mobile phones should be silenced

• Respect other guests' privacy and space

• Follow hygiene protocols in all areas

Treatment Rooms

• Inform your therapist of preferences or concerns

• Communication is encouraged for pressure/comfort

• Appropriate draping maintained throughout treatment

Health & Safety

Please Inform Us If You:

• Are pregnant

• Have any medical conditions

• Are taking medications

• Have any allergies

• Have had recent surgery

Your safety and comfort are our priority. Some treatments may not be suitable for certain conditions.

Payment & Gratuities

• We accept major credit cards and cash

• Full payment required at time of booking

• Gratuities are at your discretion

• Package prices include 10% discount

Additional Information

• Children under 16 must be accompanied by an adult

• Spa Circuit includes pool, sauna, and steam room

• Lockers available for personal belongings

• Valuables should be left at home or in lockers